Unless otherwise governed by a separate written agreement, the following is the return policy for Inoaxis, Inc.

A.Policy: The return of hardware and software purchased by Customer from Infoaxis (collectively, “Product”) is subject to specific manufacturer, publisher or distributor restrictions. Such suppliers may provide limited or no returns of Products. If the supplier accepts returns, Customer may return Product and Infoaxis will assist in its replacement or grant Customer a credit against future purchases in an amount equal to the original purchase price paid (including freight) for the Product, less any applicable restocking fees. Customer is responsible for shipping charges and risk of loss on all return shipments. Returns are also subject to the rights of return processes below. If Customer fails to return Product within the applicable Return Policy period, or if the Product does not meet the rights of return and processes under this Return Policy, the Product is considered accepted by Customer and not returnable.

B.Rights of return:

  • Permitted Product returns:
    Hardware: If permitted by the manufacturer’s return policy, hardware, accessories, peripherals and parts may be returned if: 1) the packaging is unopened and still in the manufacturer’s sealed package, and 2) returned within 30 days from the date of shipment.
    Software: Software may be returned if permitted by the publisher’s return policy, If the publisher does not allow the return of software, you may not return the software to Infoaxis.
  • Damaged Products: Packages that are obviously damaged should be refused at the time of original delivery attempt. If damaged Products are accepted from the carrier, contact Infoaxis within 7 days after receipt of shipment to arrange for a carrier inspection and a pickup of the damaged Products. All damages should be noted on the carrier delivery record prior to the driver leaving your premises. Please save the Product and all original box and packaging. Timely receipt of this information is necessary to file a damage claim with the freight carrier and avoid delays in returns and replacements.
  • Order discrepancies: All order discrepancies (shortages, mislabeled product or overages) must be reported to Infoaxis within 5 days of receipt of shipment.
  • Defective/Dead on Arrival (DOA): Report DOAs to Infoaxis within 10 days of receipt of shipment. Some manufacturers and publishers require DOAs to be handled directly through them. In such cases, Infoaxis will provide the manufacturer’s contact information.
  • Non-returnable Product (not all inclusive): The following Products cannot be returned to Infoaxis:
    • Discontinued items
    • Special order items
    • Items for which manufacturers will not accept returns
    • Custom configurations of systems
    • Open units, and/or units that require repackaging
    • Units in an unsuitable resale condition
    • Closeout, remanufactured and refurbished Products

C.Process: All returns must have an Infoaxis Return Materials Authorization (RMA) number. If the return meets return guidelines, you may request an RMA number:

In order to expedite a return, please have the following information on hand when requesting an RMA number: Purchase Order number, Part Numbers and/or Descriptions of the items in question, the nature of the issue, and whether the manufacturer’s seal has been broken.

Once the RMA number is issued, please note:

  • RMA numbers issued by Infoaxis are good for 15 business days only. Product authorized for return must be received within such time period at the facility identified on your RMA instructions.
  • RMA numbers cannot be extended or reissued.
  • Clearly mark each address label of each package being returned with the RMA number. DO NOT WRITE ON THE VENDOR’S BOX.
  • Infoaxis strongly recommends using a reputable shipping carrier capable of providing proof of delivery, as well as properly packing and fully insuring return shipments.
  • All returns MUST be 100% complete and contain:
    • ALL original boxes and packing material
    • Original UPC codes on the manufacturer’s or publisher’s boxes
    • All blank warranty cards, accessories and documentation provided by the manufacturer or publisher
  • Incomplete returns may be returned to sender or subject to a minimum 20% restocking fee at Infoaxis’s sole discretion.