In a vishing scam, scammers may pretend to be a bank representative, a government official, or any type of legitimate entity requesting confidential information via Voice over Internet Protocol (VoIP) platforms. With expanding avenues of [...]
Voice over Internet Protocol (VoIP) solutions have been enabling businesses to enjoy lower call rates and plenty of exciting call features. But with faulty VoIP implementation comes call quality issues. Let’s discuss some of these [...]
Unified communications is a great opportunity to leverage several different communications platforms to reach suppliers efficiently, maintain a good flow of internal information, and interact with customers effectively. What is unified communications? Unified communications (UC) [...]
Voice over Internet Protocol (VoIP) is a phone system that’s been around for over two decades. Though that may seem surprising, it actually makes sense because that’s about how long the internet has been mainstream, [...]
Hackers will never stop looking for new ways to hurt your business. One way is through launching denial-of-service (DoS) attacks on Voice over Internet Protocol (VoIP) systems. Read on for a complete rundown of this [...]
VoIP phone systems use the internet just like any PC. Therefore, hackers can gain access to your servers and data network through VoIP phones. Understanding how to combat theft of service in VoIP is critical, [...]
If you are looking to deploy a Voice over Internet Protocol (VoIP) system, or planning to upgrade your existing infrastructure, consider several key factors. One of the most essential aspects you should look at is [...]
The holiday season is upon us — and businesses are likely to experience their phones ringing off the hook. As a business owner, you need to make sure that your Voice over Internet Protocol (VoIP) [...]
Businesses can benefit a lot from implementing a VoIP solution. However, without proper management and IT support for VoIP, you may see a negative impact on your productivity. You’ll experience limited communication from both customers [...]
A CNN survey revealed that 70% of callers in the US who are put on hold in silence hang up within 60 seconds. That’s why businesses are looking into different on-hold options to keep customers [...]